Terms and Conditions

Last updated: July 03, 2026

1. GENERAL PROVISIONS

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you (the “Consumer”, “You”, “Your”) and KeyPort International OÜ, a company registered in the Republic of Estonia at Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152 (the “Company”, “We”, “Us”), which provides access to the website https://iamapp.io/ (the “Site”) and the IAM mobile application (the “Application”; together, the “Service”). These Terms govern Your access to and use of the Service.

The Service is a digital platform based on artificial intelligence technologies, designed for personalized cognitive work, self-reflection, habit formation, and personal development. The functionality of the Service may include the collection and analysis of Consumer-provided information, tracking of Consumer states, creation of personalized content, individual audio sessions, recommendations, and other materials generated using artificial intelligence technologies.

The purpose of the Service is to provide Consumers with tools to enhance self-awareness, support personal effectiveness, develop self-observation skills, and achieve individual goals. Any materials, recommendations, conclusions, audio sessions, or other content provided through the Service are generated automatically based on information provided by the Consumer and are intended solely for informational, educational, and reference purposes.

THE SERVICE DOES NOT CONSTITUTE A MEDICAL, PSYCHOLOGICAL, OR PSYCHOTHERAPEUTIC SERVICE, DOES NOT PROVIDE MEDICAL OR PSYCHOLOGICAL SERVICES, AND DOES NOT CONDUCT DIAGNOSIS, TREATMENT, OR PROFESSIONAL COUNSELING. NO INFORMATION, RECOMMENDATIONS, AUDIO SESSIONS, OR OTHER CONTENT OBTAINED THROUGH THE SERVICE SHALL BE CONSIDERED A SUBSTITUTE FOR PROFESSIONAL ADVICE FROM A PHYSICIAN, PSYCHOLOGIST, PSYCHOTHERAPIST, OR OTHER QUALIFIED PROFESSIONAL.

If You experience physical or mental health issues, have a medical or psychological condition requiring professional assistance, or are in a crisis situation, You must contact an appropriate qualified professional. The Service is not intended to respond to emergency medical or psychological situations and does not provide emergency assistance. If You believe You are in danger or require immediate assistance, contact local emergency services immediately.

You are solely responsible for decisions made based on the information, recommendations, and other outputs of the Service and assume full responsibility for any actions or decisions taken on their basis. The Company does not guarantee any specific results from the use of the Service.

Before using the Service, the Consumer must carefully read these Terms. In addition to these Terms, the use of the Service is also governed by the Privacy Notice, which forms an integral part of this agreement and sets out the collection, use, storage, and protection of Consumers’ personal data.

1.2. Acceptance of the Terms

By clicking the “I Agree” button, creating an Account, or purchasing a Subscription, You confirm that You have reviewed these Terms and the Privacy Notice, understand their content, and agree to be bound by them. If You do not agree with these Terms, You must not use the Service.

By using the Service, You confirm that the information provided by You is accurate and up to date, and that You have the necessary rights and authority to provide any personal data submitted through the Service.

1.3. Right to use

Access to the Service is granted only to individuals who have accepted these Terms and meet the requirements set forth in this section. By using the Service, You represent and warrant that:

You are at least 18 years of age;
You have the legal capacity and authority to accept these Terms;
You will use the Service in compliance with applicable laws and will not violate any laws, regulations, or legal restrictions applicable to You;
All information provided by You through the Service is true, accurate, current, and complete;
If You are using the Service on behalf of a legal entity, You have full authority to act on its behalf and to accept these Terms on its behalf.

The Company reserves the right to refuse, suspend, or terminate a Consumer’s access to the Service in the event of a breach of these Terms, provision of false or misleading information, or on other grounds permitted by applicable law, subject to any mandatory consumer protections that apply to You.

2. DEFINITIONS

Service – a digital product that includes the Site, the IAM mobile application, account functionality, algorithmic tools, and all related services, features, and technological solutions provided by the Company to support Consumers’ general well-being.

Application – the mobile application named IAM, available for download from official digital platforms such as the Apple App Store. The Application provides access to the Service via mobile devices and constitutes an integral part thereof.

Consumer or You – a natural person who accesses and uses the Service, acting for purposes outside their trade, business, craft, or profession, in accordance with these Terms.

Consumer Data – any information provided by the Consumer during registration, use of the Service, or interaction with it, including personal data, contact information, Account settings, and other data generated or transmitted through the use of the Service’s functionality.

Account – a personalized Consumer profile within the Application containing information provided by the Consumer, settings, and data regarding interaction with the Service, and providing access to the Application’s functionality.

Subscription – a model of access to the Service’s functionality that grants the Consumer the right to use a defined scope of features of the Service for a specified period under the terms determined by the Company and displayed at the time of purchase.

Platform – a third-party distribution platform through which the Application is made available and through which Subscriptions are purchased, such as the Apple App Store.

3. REGISTRATION AND ACCOUNT

3.1. General provisions regarding the Account

In order to obtain full access to the functionality of the Service, the Consumer may complete the registration process and create an Account within the Application. Registration may be carried out by providing the required information, including name, email address, account credentials, or through available authentication methods, including Apple ID sign-in.

Registration is voluntary; however, without creating an Account, access to certain features of the Service may be limited or unavailable. During Account creation and subsequent use of the Service, the Consumer undertakes to provide true, accurate, and complete information. The Account is personal to the Consumer and may not be sold, transferred, leased, or shared with third parties without the prior written consent of the Company.

The Company may use information provided by the Consumer during registration, onboarding, and subsequent interaction with the Service to ensure the functioning of the Account, personalize the Service’s functionality, generate recommendations, and create personalized content and audio materials, in accordance with these Terms and the Privacy Notice.

3.2. Account security, restrictions, and deletion

The Consumer is responsible for maintaining the confidentiality of their account credentials and must immediately notify the Company in the event of suspected unauthorized access to the Account or any other security breach.

The Company has the right to temporarily restrict, suspend, or permanently terminate the Consumer’s access to the Service in the event of: violation of these Terms or the Privacy Notice; improper use of the Service’s functionality or attempts to interfere with its operation; provision of knowingly false or misleading information; use of the Service for unlawful activities; or actions that may cause harm to the Company, the Service, other Consumers, or third parties. Where reasonably possible, the Company will give prior notice and an opportunity to remedy the breach, unless immediate action is required for security or legal reasons.

The Consumer may delete their Account at any time directly within the Application. Upon confirmation of such request, access to the Account shall be terminated and Consumer Data shall be deleted or anonymized in accordance with the Privacy Notice, except where retention is required by law.

4. PROVISION OF SERVICES

The Company provides Consumers with access to the functionality of the Service upon acceptance of these Terms and, where applicable, creation of an Account. The Service may include free features as well as additional functionalities accessible through a Subscription.

4.1. AI-generated content and transparency

The Service uses artificial intelligence technologies to analyze Consumer-provided information, generate personalized recommendations, create individual audio sessions, and deliver other personalized content. Affirmations, audio sessions, texts, and other materials provided through the Service are generated by artificial intelligence systems and are not created or reviewed by humans, medical professionals, or other licensed experts.

AI systems may at times produce information that is incomplete, outdated, inaccurate, or not suitable for Your specific circumstances. You should independently evaluate any AI-generated content before relying on it. AI-powered features are not intended for crisis or emergency situations.

To provide AI functionality, the Company may transmit Consumer inputs to third-party AI and voice-technology providers, as described in the Privacy Notice. Where required by applicable law, such transmission takes place only after You have been informed and, where legally required, have provided Your consent.

4.2. Personalization and Service configuration

During initial use and ongoing interaction with the Service, the Consumer may provide information necessary to personalize the experience, including current focus, desired changes, level of motivation, selected areas of life, goals, and preferences. The information provided is used by the Service to adapt content, generate personalized recommendations, create audio sessions, send notifications, and deliver other materials in accordance with the Consumer’s individual settings. Incomplete or inaccurate information may affect the quality of personalization.

4.3. Third-party service integrations

The Service may include integrations with third-party services, including cloud storage providers, artificial intelligence tools, analytics platforms, payment providers, Apple Health, or other digital services. Such integrations may be used for authentication, payment processing, data storage, personalization, audio content generation, analytics, security, and technical support.

Transfer of Consumer Data to such third parties is carried out strictly to the extent necessary to provide the relevant feature and in accordance with the Privacy Notice. Where a specific integration requires the Consumer’s separate consent (for example, Apple Health), it will only be enabled after such consent is provided. The Company is not a party to any agreement between the Consumer and any third-party service and is not responsible for third-party services outside the Company’s control; this does not affect the Company’s responsibility for its own processors under applicable data protection law.

4.4. Content library, progress, and notifications

The Consumer may browse and use materials available within the Service, including audio practices, meditations, affirmations, thematic selections, and collections. The availability of specific materials may depend on Account settings, an active Subscription, or the technical version of the Service. Library materials are provided for the Consumer’s personal, non-commercial use within the Service only.

The Service displays information about the Consumer’s active goals, interaction history, completed practices, and created audio sessions, and may allow resetting certain settings or starting with a new goal. The Consumer may receive push notifications and reminders, subject to the permissions granted in the device or Application settings, which may be modified or withdrawn at any time.

4.5. Changes to the Service

The Company may modify, update, or supplement the Service to improve functionality, enhance security, introduce new features, comply with legal requirements, or integrate new technologies. If a change materially and negatively affects Your access to or use of a paid Subscription, You will be notified in advance and, where required by applicable law, You may terminate the affected Subscription and receive a proportionate refund for the remaining prepaid period.

The Company does not guarantee uninterrupted or error-free operation of the Service. In the event of technical failures, the Company will use commercially reasonable efforts to restore operation as soon as reasonably practicable.

4.6. Data retention and deletion

To ensure the operation of the Service, the Company may store Consumer Data, generated texts, audio materials, and other data related to the use of the Service, using cloud infrastructure and other technical solutions. The Service may include a “Start Over” feature enabling the Consumer to reset the current goal, personalization parameters, and associated generated audio sessions; upon confirmation, the relevant data shall be permanently deleted. The procedures and time limits for collection, use, storage, and deletion of Consumer Data are governed by the Privacy Notice.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. Rights and obligations of Consumers

Consumers have the right to: access the Service in accordance with these Terms and the selected Subscription plan; use personalization tools, audio sessions, and other available features; receive information regarding the operation of the Service and Subscription terms; contact the Company with questions, feedback, or complaints; manage their Account and settings; terminate use of the Service and delete their Account; and exercise all other rights provided under these Terms and applicable law, including mandatory consumer protection and data protection law.

Consumers are obligated to: use the Service in good faith and in accordance with its intended purpose; provide accurate information; maintain the confidentiality of Account credentials; refrain from unlawful activities, infringement of third-party rights, and interference with the operation of the Service; independently assess the suitability of recommendations and content provided through the Service; and comply with these Terms.

5.2. Rights and obligations of the Company

The Company has the right to: determine the functionality, structure, and design of the Service; modify or discontinue features subject to Section 4.5; establish and modify Subscription plans and pricing for future periods; engage third parties to ensure the proper functioning of the Service; restrict access in the cases provided for in these Terms; and process Consumer Data in accordance with the Privacy Notice and applicable law.

The Company is obligated to: provide access to the Service to the extent specified in these Terms and the applicable Subscription plan; take reasonable technical and organizational measures to ensure the proper functioning and security of the Service; process Consumer Data in accordance with the Privacy Notice; review Consumer inquiries and respond within a reasonable time; and inform Consumers about material changes to the Service or these Terms.

6. SUBSCRIPTION, PAYMENT, AND RIGHT OF WITHDRAWAL

6.1. Subscription plans and automatic renewal

Access to certain features of the Service is provided on a Subscription basis. The Service may offer monthly and annual Subscription plans. The price, duration, billing frequency, trial period (if any), and functional scope of each plan are displayed to the Consumer at the time of purchase, inclusive of applicable VAT.

Unless otherwise stated at the time of purchase, Subscriptions automatically renew for successive billing periods of the same duration and at the then-current price, until cancelled by the Consumer. The Consumer may cancel automatic renewal at any time and must do so before the renewal date to avoid being charged for the next period. After cancellation, the Consumer retains access to the Subscription until the end of the current paid period. Deleting the Application does not cancel a Subscription or trial.

6.2. Trials

If a Subscription includes a free trial, the Consumer will not be charged during the trial period. Unless the Consumer cancels before the end of the trial, the full Subscription price will be charged automatically when the trial ends, and the Subscription will continue to renew as described above. The length of the trial and the price charged after it are displayed before the Consumer confirms the purchase.

6.3. Purchases through third-party platforms (Apple App Store)

Subscriptions purchased through the Application are processed by the Platform (Apple), which acts as the merchant of record for such purchases. The Platform’s billing, payment, cancellation, and refund terms apply to such purchases. Cancellation of automatic renewal, management of Subscriptions, and refund requests for purchases made through the Apple App Store must be carried out through the Consumer’s Apple account settings or Apple support. On an iOS device, You can view, manage, or cancel Your Subscription at any time via Settings → [Your Name] → Subscriptions, or in the App Store application by opening Your account profile and selecting “Subscriptions”. To avoid being charged for the next billing period, cancellation must be completed at least 24 hours before the end of the current period. Deleting the Application does not cancel a Subscription or trial. The Company cannot itself modify Subscription settings or issue refunds for purchases made through the Platform.

6.4. Right of withdrawal (EU/EEA/UK Consumers)

If You are a consumer residing in the European Union, the European Economic Area, or the United Kingdom, You have a statutory right to withdraw from (cancel) a distance contract within 14 days of its conclusion without giving any reason. For UK consumers, this right arises under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers in other jurisdictions whose law provides an equivalent withdrawal or cancellation right for distance contracts (including Ukraine) may exercise that right in accordance with, and within the limits of, such law.

For contracts for the supply of digital content and digital services, the following applies: by starting a Subscription or trial and requesting immediate access to the Service, You expressly consent to the performance of the contract beginning immediately and acknowledge that (a) in the case of digital services, if You withdraw within the 14-day period, You may be charged a proportionate amount for the services already provided up to the moment of withdrawal; and (b) where the contract concerns the supply of digital content that has been fully performed, You lose the right of withdrawal once performance has begun with Your prior express consent and acknowledgment.

To exercise the right of withdrawal, You may notify Us by an unequivocal statement sent to the contact details in Section 10, or, for purchases made through the Apple App Store, submit Your request through Apple in accordance with the Platform’s procedures. Nothing in these Terms limits any statutory withdrawal, cancellation, or refund rights that cannot be waived under the law of Your country of residence.

6.5. Price changes and payment failures

The Company reserves the right to modify Subscription pricing and the functionality included in each plan. Price changes apply only to future Subscription periods and do not affect any prepaid, ongoing Subscription period. Where required by applicable law or Platform rules, You will be notified of a price increase in advance and given the opportunity to cancel before it takes effect.

In the event of non-payment or payment failure, access to paid features of the Service may be restricted in accordance with the Platform’s billing and grace-period rules. The Company shall not be liable for errors, delays, or payment failures attributable to banks, payment providers, app stores, or other third parties involved in payment processing.

7. INTELLECTUAL PROPERTY

All intellectual property rights in the Service, Application, Site, software, design, functionality, algorithms, databases, texts, audio and visual materials, trademarks, and logos are owned by the Company or lawfully used by it. Access to the Service does not grant the Consumer any ownership rights to such materials.

The Company grants the Consumer a limited, non-exclusive, non-transferable, and revocable right to access and use the Service solely within the scope of its available functionality, in accordance with these Terms and the applicable Subscription plan.

Information and materials provided or created by the Consumer within the Service remain the property of the Consumer or the respective rights holders. The Consumer grants the Company a non-exclusive license to process, store, and use such materials solely to the extent necessary for providing, maintaining, improving, and ensuring the proper functioning of the Service in accordance with these Terms and the Privacy Notice.

Without the prior written consent of the Company, the Consumer may not: copy, modify, reproduce, distribute, or create derivative works from any elements of the Service; use the Company’s trademarks, logos, or other intellectual property; remove or alter copyright or other legal notices; or circumvent technical protection measures, gain unauthorized access to the Service’s infrastructure, or attempt to access its source code, except to the extent such restriction is prohibited by applicable law.

Materials and outputs generated by the Service using artificial intelligence technologies may be personalized for an individual Consumer; however, they are not guaranteed to be unique or original, and similar or identical outputs may be generated for other consumers.

8. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

8.1. General limitation of liability

The Service is provided on an “as is” and “as available” basis. The Company uses reasonable efforts to ensure the stable functioning of the Service but does not guarantee that the Service will operate without interruptions or that it will meet the Consumer’s expectations or produce any particular results.

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect or consequential damages arising from the use of or inability to use the Service. The Company’s total aggregate liability shall be limited to the amount actually paid by the Consumer for the last paid Subscription period.

Nothing in these Terms excludes or limits the Company’s liability for: death or personal injury caused by its negligence; damage caused intentionally or by gross negligence; or any other liability that cannot be excluded or limited under the mandatory law of the Consumer’s country of residence. The statutory warranty rights of consumers under applicable law, including remedies for lack of conformity of digital content and digital services (and, for UK consumers, the rights under the Consumer Rights Act 2015), remain unaffected. If You are a consumer in Australia, Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these Terms excludes, restricts, or modifies those guarantees or Our liability for a failure to comply with them; if You are a consumer in New Zealand, the guarantees under the Consumer Guarantees Act 1993 apply and are not excluded by these Terms.

8.2. Consumer Data and Account security

The Company implements appropriate technical and organizational measures to protect Consumers’ Accounts and Consumer Data against unauthorized access, loss, alteration, destruction, or disclosure. The Consumer acknowledges that no method of data transmission or storage over the Internet can guarantee absolute security. The Consumer is responsible for maintaining the confidentiality of their account credentials and for actions performed through their Account, and must immediately notify the Company of any suspected unauthorized access.

8.3. Payment transactions

All payments for Subscriptions are processed by the Platform or third-party payment service providers. The Company is not a financial institution and does not control the payment processing infrastructure and, accordingly, is not liable for technical failures, banking errors, or payment delays attributable to such third parties. The Consumer is responsible for the accuracy of payment details and for any fees imposed by banks or payment providers.

8.4. AI functionality

Outputs generated by the AI functionality are created automatically based on the information provided and may be inaccurate, incomplete, outdated, or unsuitable for specific situations. Any recommendations, audio sessions, or other outputs are provided for informational and supportive purposes only. The Service is not a medical device, medical service, psychotherapeutic service, or psychological consultation, and is not a substitute for professional advice. To the maximum extent permitted by applicable law, the Company shall not be liable for decisions, actions, or omissions taken by the Consumer based on AI-generated content.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1. Governing law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia. However, if You are a consumer residing in the European Union or the United Kingdom, You additionally benefit from any mandatory provisions of the law of the country in which You are resident, and nothing in these Terms deprives You of the protection afforded to You by provisions that cannot be derogated from by agreement under the law of Your country of residence.

9.2. Jurisdiction

Disputes arising out of or in connection with these Terms may be brought before the competent courts of the Republic of Estonia. If You are a consumer residing in the European Union or the United Kingdom, You may also bring proceedings in the courts of Your country of residence, and proceedings against You may be brought only in the courts of Your country of residence, in accordance with the applicable rules on jurisdiction.

9.3. Complaints and out-of-court dispute resolution

Prior to initiating court proceedings, We encourage You to submit a complaint to the Company via the contact details in Section 10. The Company shall review and respond to complaints within 15 business days of receipt.

If You are a consumer residing in the European Union and a dispute cannot be resolved directly with Us, You may submit the dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon) operating at the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), Endla 10a, 10122 Tallinn, Estonia, www.ttja.ee, or to a competent consumer dispute resolution body in Your country of residence.

9.4. Arbitration and class action waiver (U.S. consumers only)

This Section applies only if You reside in the United States, and does not apply to consumers in the EU, EEA, UK, or any jurisdiction where such provisions are unenforceable. You and the Company agree that any dispute arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. The arbitration shall be conducted in English, remotely or in the county of Your residence.

YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending an email to support@iamapp.io with the subject line “Arbitration Opt-Out” and Your account email. Opting out does not affect any other provision of these Terms.

9.5. Entire agreement, severability, and amendments

These Terms, together with the Privacy Notice, constitute the entire agreement between the Consumer and the Company regarding the use of the Service. If any provision of these Terms is held to be unlawful, invalid, or unenforceable, the validity of the remaining provisions shall not be affected.

The Company may amend these Terms. In the event of material changes, the Company shall notify Consumers in advance by email or by a notice within the Service. If You do not agree with the revised Terms, You may cease using the Service and cancel Your Subscription before the changes take effect; material changes will not apply retroactively to the detriment of an ongoing prepaid Subscription period. Continued use of the Service after the effective date of the changes constitutes acceptance of the updated Terms.

10. CONTACT INFORMATION

KeyPort International OÜ

Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia

Email: support@iamapp.io

We will make all reasonable efforts to provide a response as promptly as possible.